All functions of the Traffic Department are included as part of the Back Office solution. All are delivered around the activities and data that are in place. We do not enforce any pre-determined steps or requirements. We expand our back office quickly to match the changes and growth of the Traffic Department.

Our Operations Centre is focused around your performance framework. From day one, and older if we have more data, we can immediately provide insight into all of your force activities. Each dashboard provides instant drill down capability to the core data, and all are user designed and created.

We create customised screens for every role, from the Head of the Department through to the data capturers. Each role is linked to a user, allowing for a strong control environment that is linked to the activities of the Department. This provides each user with quick and easy access to all the areas that need to be accessed.

This allows a Supervisor to login and view the areas of control. In addition, this allows the supervisor to manage queues, check on officer and other supervisory duties. This has the added benefit of being able to determine what issues are possible.

We have an extensive range in our Back Office solution to address all of the activities performed in the field. This suite of tools can be extended, to allow a more effective force, and make sure that the full benefits of the activities are realised. Each area is designed to reduce the effort and administration time of each officer. All of these activities are available on the Traffic App.

Our Traffic Officer App provides a simple yet rich interface into the daily activities of the Traffic Officers. Each step of the journey creates the ability for the Traffic Officer to be completely mobile. With offline capability too, the normal boundaries of the solution are extended to allow our officers to carry out their day to day activities.

The analytical tools allow for the Traffic Head of Department to determine exactly which areas are performing and underperforming, and to track across all dimensions. These dimensions are created across cameras, officers, road sections, Departments and Provinces. These are created on a role by role basis, and provide quick insight into the fabric of your organisation.

These activities are focused on working with all aspects related to customer activities. This includes recording of payments and responding to queries, complaints, representations and nominations. This provides for a full-service operation.

The specialised activities are created for specific areas that require unique solutions, such as High-Speed Chase and Acquisition Units. The solutions we create are aimed at eliminating the effort in managing manual data sets and making data available to the traffic officers that need it, when they need it. The High-Speed Unit is an example where we have designed a solution that is aimed at allowing officers to focus on the arrests of High Speedsters and building a case file that will stand up in court.

Our workflow engine allows for the creation of multiple screens to allow your Back Office staff to capture specific steps in the workflow. This approach allows as many steps as required to be created quickly, and allow for changes to be made without any impact on the underlying data.

We calculate and report on values, using all dimensions. The process status is tracked, allowing the Back Office team to know exactly where each fine is located, and what the next steps are. This also allows for the Back Office team to manage exceptions and make sure that all items are correctly accounted for.

The creation of fines needs to be supported by the ability to receive online payments from multiple sources, as well as manage requests from the Public. Our public portal, designed as sample that will be linked to your existing portal, provides the public with the ability to pay, make representations and nominations, as well as raise questions and queries. These are all tracked and managed, using our queue management system, to make sure that everything is addressed.

We recognise that a key element of supporting public safety is the ability to respond to accidents and manage accident sites effectively. By using the standard Accident Report, we have created the specialist ability to create a specialised and interactive database. Covering all aspects of accidents, including witness and location analysis, the accident reporting is an essential component of every officer toolset.

Each camera fine is individually assessed to confirm the relevant details. Camera cropping, auto fine definition and auto fine generation are standard features. The existing process and stationery are used to create for each process, and the ability to manage the outcomes effectively. This can be done for speeding, cameras and other camera related activities.

All data is integrated – as a result we can pull reports on individuals, to track and monitor payment. This feature is particularly useful during the collection and recoveries phase, and for supporting arrest warrants. All processing can now be streamlined to focus on repeat and high value offenders.

All of our data is mapped and integrated with a map-view, allowing a detailed view on activity. This feature can be enabled everywhere, and allows for the ability to track hot spots. This is also useful when tracking mobile activity, and providing support to back up cases during prosecution.